14. Complaints and Appeals

14.1. Complaints Procedure

When a Project Proponent or other stakeholder objects to a decision made by a Registry Agent, Credit Class Admin, or the application of the Regen Registry program requirements, the following confidential complaint procedure shall be followed:

• Project Proponent or other stakeholder sends a written complaint via email to [e-mail]. The complaint must detail the following:

  • Description of the complaint with specific reference to the Program Guide, Credit Class or Methodology requirements as applicable.

  • Supporting documentation provided for consideration in the complaint resolution process.

  • Complainant name, contact details, and organization.

Regen Registry, currently managed by RND, shall investigate the complaint by forming a committee of at least three staff members who review the complaint and determine its merits to render a decision on the matter.

14.2. Appeals Procedure

In the event that a plaintiff is not satisfied with the result of a review they may appeal any such decision or outcome reached. The following confidential appeals procedure shall be followed:

• Project Proponent or other stakeholder sends a written appeal via email to [e-mail]. The appeal must detail the following:

  • Description of the complaint with specific reference to the Program Guide, Credit Class or Methodology requirements as applicable;

  • Supporting documentation provided for consideration in the appeal process, including previous communication on the complaint and all relevant details of the previously implemented complaint procedure

  • Appellant name, contact details, and organization.

• Regen Registry shall convene a committee to review and discuss the matter. The committee may include Regen Registry staff members, a technical and/or subject matter expert or experts as necessary. The committee members selected will depend on the subject matter and nature of the appeal.

• The decision reached by the committee shall be communicated, via written response, to the Project Proponent or stakeholder. Any decision reached by the committee shall be final.